Privacy Policy

1. Introduction

The Scaling Machine ("we," "us," or "our") respects your privacy.

This Privacy Policy describes how we collect, use, and protect personal information when you visit our website www.thescalingmachine.com ("Website"), use our services, or interact with us online.

By using our Website or services, you agree to the terms of this Privacy Policy.

2. Who We Are

Business name: The Scaling Machine (sole proprietorship)
Address: 178 Front Street North, Sarnia, Ontario, Canada N7T 5S3
Email: dan@thescalingmachine.com
Phone: +1-972-947-5559

We provide marketing systems and consulting services for home service businesses.

3. Information We Collect

We may collect the following types of information:

Personal Information:

• Name, email address, phone number, and mailing address
• Business information (if you contact us about services)
• Payment information (if you make a purchase)

Automatically Collected Information:

• IP address, browser type, and device information
• Pages visited, time on site, and referral source
• Other technical data collected by our CRM tools

Collected Through:

• Contact forms and chat widgets
• Email newsletter sign-ups
• Scheduling or automation forms within our CRM

4. How We Use Your Information

We may use your personal information to:

• Provide, operate, and improve our services
• Respond to inquiries or customer support requests
• Send updates, offers, or marketing communications
• Manage client relationships
• Comply with legal or regulatory requirements

We will never sell or rent your personal information.

5. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites. Please review the Privacy Policy of any site you visit.

6. Cookies and Tracking Technologies

Our Website and CRM tools may use cookies and similar technologies to:

• Improve functionality and user experience
• Remember your preferences between visits
• Measure performance and traffic patterns

You can choose to disable cookies in your browser settings, but some parts of the site may not function properly without them.

7. Data Retention

We retain personal data only as long as necessary for the purposes described in this Policy or as required by law. When data is no longer needed, it will be securely deleted or anonymized.

8. Data Sharing

We may share limited personal information with:

• Service providers who process data on our behalf
• Legal authorities if required to comply with applicable law

All third-party partners are required to handle your information in compliance with applicable privacy laws.

9. Your Rights

Depending on your location (Canada, U.S., or elsewhere), you may have the right to:

• Access and obtain a copy of your personal information
• Request correction or deletion of your data
• Withdraw consent for marketing communications

You can exercise these rights by contacting us at dan@thescalingmachine.com.

10. Data Security

We take reasonable measures to protect your personal data from unauthorized access, disclosure, or misuse. However, no internet transmission or storage system can be guaranteed 100% secure.

11. Children's Privacy

Our services are not directed to anyone under 13 years of age. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us and we will delete it.

12. International Users

Our business operations are based in Canada, but we may process data in other countries (including the U.S.) through our service providers. By using our Website, you consent to this data transfer.

12A. SMS Privacy Policy

If you choose to receive SMS messages from The Scaling Machine, the following terms apply in addition to our general Privacy Policy:

1. Collection and Use of Information

We may collect your phone number and related contact information when you opt in to receive text messages from us. This information is used solely to send you the messages you have requested, such as service updates, appointment reminders, or marketing messages, and to respond to your inquiries.

2. Sharing of Information

We do not share, sell, or rent your SMS opt-in data or consent with any third parties for marketing or unrelated purposes. Mobile information and text messaging consent are never shared with or sold to third parties or affiliates for marketing or promotional purposes. We may share your information only with trusted service providers (such as telecommunications companies or platform providers) who assist in delivering our text messages. These partners are required to handle your data securely and only for the purpose of providing the messaging service.

3. Your Choices

Message frequency varies. You may opt out of receiving text messages at any time by replying STOP to any SMS we send or by contacting us directly at dan@thescalingmachine.com. Reply HELP for help. Standard messaging and data rates may apply.

4. Security and Retention

We take reasonable measures to protect SMS data from unauthorized access, disclosure, or misuse. We retain SMS information only as long as necessary to provide the messaging service or as required by law.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date. Continued use of our Website after updates constitutes acceptance of the revised policy.

14. Contact Us

The Scaling Machine
Address: 178 Front Street North, Sarnia, Ontario, Canada N7T 5S3
Email: dan@thescalingmachine.com
Phone: +1-972-947-5559